We are more than happy to hear from you! We are proud of our short response times. Our customer service team works from our Flagship Store located in Aalborg.

If you have any questions about our products, events or anything else, please feel free to send an email to the following:

Email: Customer@toujoursactif.dk

You are also welcome to use the chatbot in the bottom right corner. We are available between 10:00 - 21:00 every day of the week.

Send an email to customer@toujoursactif.dk with an explanation of why you want a refund. We will respond within 3 hours.

Remember to attach pictures and a detailed description of the problem with the product.