Frequently Asked Questions

Find answers to the most frequently asked questions about Toujours Actif right here.

Didn't find what you were looking for? Don't hesitate to contact our customer service - we're ready to help you.

Find answers to the most frequently asked questions about Toujours Actif right here.

Didn't find what you were looking for? Don't hesitate to contact our customer service - we're ready to help you.

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Can I visit your store in Aalborg?

Of course! Our Flagship Store is located at Gravensgade 5, 9000 Aalborg. Stop by and explore our entire range, participate in events – or use the store as a place to finish your run. We promise to provide hydration – completely free of charge!

When will my order be shipped?

We strive to ship all orders placed before 2:00 PM Monday through Friday the same day.

You will receive an email with shipping information and tracking link as soon as your order is on its way.

Where are your products manufactured?

Toujours Actifs clothing is produced exclusively in Portugal.

We have put a lot of energy into finding skilled and dedicated partners – and that's exactly what we found!

Portugal is known for their responsible production and use of recycled and organic materials. We believe that everyone should share in the responsibility of taking care of our planet – which is why we have chosen Portugal as our production country.

Want to hear more? Please write to us on Instagram or send us an email – we'd be happy to share more about the process!

How do I return or exchange my order?

We recommend that you read our return policy first.

If you wish to return items from your order, please use our returns portal. Simply enter your order number and the email address you used when placing your order – both of which can be found in your order confirmation.

Important: The goods must be returned in their original condition – that is, new, unused and in their original packaging. If these conditions are not met, the return will not be accepted and the goods will be sent back to you.

How do I request a refund?

Send an email to customer@toujoursactif.dk with an explanation of why you want a refund.

Remember to attach pictures and a detailed description of the problem with the product.

Sold out or out of stock?

We always try to have all sizes and styles in stock. As we believe in slow fashion, we produce in smaller quantities than many other brands. This also means that our products may sell out faster than you might be used to.

We always notify you before new designs or restocks go on sale – so you have the opportunity to sign up or pre-order before they become available.

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